Refund policy

At Sole Fitness we understand that there are occasions when you may wish to return an item to us for several reasons. If you wish to arrange a return to us please follow the steps below. (Please note that we are unable to accept any responsibility for returns received without a Return Authorisation Number being issued first by our client services team). 

Any goods delivered that are faulty or were delivered as substitutes without your explicit consent may be returned for a replacement or refund within 10 calendar days of the receipt of the goods from us.

You should contact our client services team via email at support@solefitness.co.uk (office hours are 09:30 – 18:00 Mon - Fri) to inform us of your wish to return a product and the reasons for the return.

You will be issued with a Return Authorisation Number and a service agent will discuss the return of the product through collection arranged by us. You will be issued with a refund or replacement or an alternative, at your choice, following inspection of the issue upon the return of the product.

It is sometimes difficult to choose the right products over the Internet. For this reason, we offer a 'no quibble' money-back guarantee on all products. You may change your mind for any reason at all as long as you return the products in new condition, at your expense.

Please note that installed and assembled machines are not covered by our 30-day money-back guarantee. 

The duration of the money-back guarantee period provided by us is 30 days starting from the day after the goods ordered have been received, or any greater time stipulated against a product description.

Contact our client services team via email at support@solefitness.co.uk (office hours are 09:30 – 18:00 Mon - Fri) to inform us of your wish to return a product under our money-back guarantee scheme. You will receive a return authorisation number and details for the return.

We aim to issue refunds within a few days, but your refund will be issued within 30 days of being notified of cancellation under the Money Back Guarantee.

Please note that you are under a statutory duty of care to look after the unwanted goods in your possession and any products that are to be returned under our money-back guarantee policy must be kept in an 'as new' condition. 

If you are returning a product under the 30-day money-back policy you are responsible for the cost of returning the goods.