No Sweat Waranty

Customer Support

New Level’s “No Sweat Warranty”

Sole is renowned for quality. We offer industry-leading warrantied for both our commercial and domestic products.

All our refurbished and ex-display models have been fully inspected and serviced by our onsite qualifies engineers.

We offer these models with the following warranty:


Domestic Use Products Warranty

  • Spirit Fitness Home – 3 years labour, lifetime parts
  • Sole Fitness Home – 3 years labour, lifetime parts
  • Sole Fitness (Ex-Demo & Refurb) – 12 months parts only
  • Sole Fitness E20 & F60 – 2 years labour, 5 years parts
  • Xterra Fitness Home – 2 Years labour, 5 years parts
  • Tsunami Pro Indoor Cycle Home Use – 2 years labour and parts
  • Fuel Fitness Home – 2 year labour, 5 years parts

Commercial Use Products Warranty

  • Spirit Fitness 800 Series – 2 years labour and parts
  • Spirit Fitness Light Commercial – 2 years labour and parts (up to 3 hours usage per day)
  • Spirit Fitness Strength Series – 2 years labour and parts, 1 year upholstery
  • Tsunami Pro Indoor Cycle Commercial Use – 1 year labour, 2 year parts, 1 year saddle and pedals

For information regarding warranties on any specific product or usage please contact us at 01782 593 533 or email support@new-level.co.uk

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